School FAQs

Which organisation runs Uedu?

Uedu is independently developed and operated by Assistant Professor Chia-Kai Chang. It is an inter-school teaching platform and does not belong to any single school. All schools use it under the same terms; a school's dedicated entry point shows only the school name in text and does not use any school's emblem.

Will the platform be commercialised or show adverts?

No. Uedu is a teaching platform for research purposes and has no advertising.

Does the school need to purchase anything or sign a contract with the platform?

No purchase is required, and the platform does not charge schools or students any fees. Schools do not need to sign a contract with the platform; however, teachers and TAs who will access student data must each sign a data protection undertaking, published in full at uedu.tw/governance/agreements.

What costs might the school need to pay?

The only possible cost is if the school chooses to use its own OpenAI key (BYOK), in which case the API usage fees are paid directly to OpenAI. The platform does not handle the payment. As a budget estimate, you may conservatively allow around US$1 per student per month; actual usage can be checked in the console at any time.

What should the school do if it no longer wants to pay AI costs?

Your school coordinator can simply deactivate or remove the school-level API Key in the console; there is no need to notify the platform. After it is deactivated, your school's courses will use the credit provided by the platform. That credit is limited, and AI conversations will pause when it runs out.

Why are our school's courses already on the platform? Where does the data come from?

Course names, teaching staff and syllabuses are taken from the school's publicly available timetable information in its course selection system, so that teachers can quickly claim their courses. The platform does not contain teachers' teaching materials; after a teacher claims a course, it automatically becomes private, and teaching materials uploaded by the teacher are visible only to the students in that course.

What settings does the school need to make?

Almost none. Teachers claim courses and set AI teaching assistants with their own accounts; the school does not need to handle any additional administrative process. The school's dedicated URL is also configured by the platform side. The designated staff member only needs to check usage statistics as required and decide whether to set a school-level API Key.

How do students join a course? Do they need a school account?

Teachers give students the course code or course link, and students can join after logging in; teachers can also paste a list of student IDs taking the course. Student registration is not limited to school email addresses; any email address may be used.

Will usage statistics be used to assess teachers?

No. Before joining the console, the designated staff member must sign the statement of responsibilities, undertaking to use the statistics only for school administration purposes (for example, resource planning and performance reporting), and not for evaluating individual teachers' performance. Whether to use Uedu and how to use it is decided by the teacher.

What happens to courses and student data if a teacher leaves or transfers school?

Courses and student data follow the teacher's account and will not be transferred to the school because the teacher changes institution. When using and exporting these data, the teacher must comply with the data protection undertaking and export consent rules: only student data that has been consented to and not withdrawn may be exported; exports are enforced by the system; destruction must be recorded; no new export may be carried out once the destruction record is overdue.

Where is the data stored? Will it be used to train AI?

Platform data is stored on servers in Taiwan. AI conversations are sent to OpenAI (USA) for processing; according to the OpenAI API usage terms, this data will not be used to train models. Platform governance is based on whichever is stricter between the EU GDPR and Taiwan's Personal Data Protection Act, and the relevant documents are published at uedu.tw/governance.

Can the school see or export students' data?

The school can only see aggregated usage statistics; it cannot see individual student lists, grades or conversation content, and student data export is not provided on the school side. This is a deliberate design to protect students' personal privacy.

Can AI produce inappropriate content?

The platform uses models provided by OpenAI, with the model's own safety mechanisms acting as the safeguard. Teachers can also use the AI policy generator to set course-specific AI usage guidelines.

If a teacher conducts research on the platform, is separate IRB review required?

For research within the scope covered by the platform Umbrella IRB, no separate submission is required; research outside that scope must be applied for by the teacher. If the research belongs to a Ministry of Education or National Science and Technology Council funded project, it must follow the requirements of the competent authority, including those for research consent forms. The scope is explained at uedu.tw/governance/irb.

Will student participation in research affect grades?

No. After students sign the online research informed consent form, the teacher may export their conversation data; students who have not consented or have withdrawn consent will not appear in the exported data. Participation or non-participation in research does not affect students' course grades.

Can the school's single sign-on (SSO) be used?

School single sign-on is not currently supported. The platform provides password, Google, Apple, GitHub and Passkey sign-in methods.

Is there integration with Moodle or other learning management systems?

Not at present. Uedu can be used alongside the school's existing learning management system.

Which languages does the interface support? Is there an app?

The full site interface supports 16 languages, including the school admin console, and users can switch languages on the page. There is also an iOS app, UeduPAD.

What happens when the designated staff member changes?

The current designated staff member can first invite a new designated staff member to join, then use "Leave administration" on the console to step down; the rights will end immediately.

Who should we contact if there is a problem?

Please use the feedback mechanism in the website footer, or contact the platform via "Support and messages" after logging in.